TERMS AND CONDITIONS
“kinscoappliances.com” are the trademarks of kinscoappliances and it is an
E-commerce platform that is a provider of online shopping facilities to the
public at large. Kinscoappliances is a company incorporated under the Companies
Act, 2013 having its registered office at Greater Sonepat West. The term
WWW.kinscoappliances.COM or Kinscoappliances or the Mobile Application Kinscoappliances shall hereinafter be referred to as the Company for the sake
It is advisable that all
registrants to the website www.kinscoappliances.com or the mobile application
of Kinscoappliances are accepting the terms and conditions as well as the
agree/accept the terms and conditions then please do not proceed further. If
you proceed further then it shall be deemed acceptance of these terms and
conditions and you shall be unconditionally bound by it.
Rule 3(1) of the Information
Technology (Intermediary) Guidelines, 2011 is the statutory legislation
governing the rules and these are in consonance of the same.These form part of
the electronic record as per the Information Technology Act and its amending
legislations and provisions. This record is generated by a computer system and
thus does not require any physical or digital signature. The Company is not
liable to inform the registered or non-registered users before or after making
any amendments to the Terms and Conditions. The revised version of the terms
and conditions might or might not be available on the website instantly.
The Company requires every user to
accept the terms and conditions in a specified manner before proceeding onto
the usage of the website and the mobile application of the Company. Also, the
continuous usage of the website or the mobile application shall affirm the
acceptance of the terms and conditions.
Please read the terms and
conditions enlisted below before you use the services of the website or the
mobile application. Usage of materials, services and other information on the
website legally signify that you have accepted the terms and conditions of
the website and the mobile application.
Wherever the context of ‘You’/‘User’ or ‘Customer’ has been used, it will imply that the reference is to
any natural or legal individual/entity and/or its representative, successors, and assigns who have agreed to the terms and conditions of usage of the website
and the services provided by the same by entering information while registering
on the website.
- The Terms such as ‘We’, ‘Us’,
‘Our’, and ‘kinscoappliances’ will imply kinscoappliances and / or its
representative, successors, and assigns.
- “Website” is a reference to our
website www.kinscoappliances.com or our mobile application through which we
offer our goods and services.
- “Store” means and includes the
retail, franchise, or other stores forming part of the distribution network of
the Company which has agreed to subscribe to the business model of the company for
offering/delivering goods and services.
- “Agreement” is a reference and
return and cancellation policy, and delivery instruction for payment provided to
This agreement is between the
Customer or the Business you represent and kinscoappliances . By registering
your information on the website as a customer or by using the services provided
by Us, you agree to be bound by the terms and conditions enclosed in this
other policies for every service you register for or which you are using in
relation to kinscoappliances.
kinscoappliances.com is the
website/portal and the Store/Business is a subscriber to the services wherein
the customer is given a portal to order the entire product range of grocery,
fresh fruits and vegetables and stuff of daily needs and/or any other products
offered on the portal.
ELIGIBILITY TO USE
Any individual who is above the
age of 18 years, any firm, company or association can duly subscribe to our
services. The User represents that he/she is of legal age to enter into a legal
obligation with the website and has not been restricted access to use the
services offered by the website. A minor shall be allowed to use the services
offered by the website only under the guardianship of an adult in accordance
with the laws of India. If a User does not fall within the ambit of the
aforementioned eligibility criteria, he/she will not be allowed to use the
services offered by the website.
CUSTOMER REGISTRATION INFORMATION
USERNAME AND PASSWORD REQUEST
The Username and Password
requested by a customer are subject to the discretion of the Company. We may or
may not accept the desired username and password as per the database so as to
keep uniqueness. Recommendations will be provided to a new entrant in case the
desired username and password are not approved due to any factor. During the
registration process, the User’s ID along with the information is set. The user
can change/add its contact numbers and addresses of delivery as per the usage
and requirement of the user.
At the time of registration, it is
imperative to add all the requisite details to the registration form to proceed
to the next step. You are liable to provide us with correct information with
respect to your age, whenever and wherever asked, as it will determine your
eligibility to legally contract with us. You should keep all the corrected
information and your details of delivery address, contact numbers, and other
correspondence and communication updated at all times at your own
responsibility. The company reserves its right to disable the ID of the user or to
refuse registration at its own discretion.
Company shall not be responsible
and can neither be alleged to be deficient in services in the following
(i) Wrong delivery address provided
by the User;
(ii) Any loss to the User/Customer
by furnishing incorrect or wrong particulars on the website of the company;
(iii)Any deficit in the remittance of
payment to the company for the products ordered and
(iv) Any wrong information or
content published by the user on the website which violates the applicable
laws, the user shall be prosecuted under the statutory laws for the same.
RESTRICTED USE OF THE WEBSITE
The user agrees not to use the content
of the website in any unlawful manner. The user cannot copy, reproduce,
republish, post, upload, display, translate, transmit or distribute any part of
the Website or the content provided herein by any other means without taking
prior consent from Kinscoappliances.
Stores can use the information
provided on Kinscoappliances but are strictly prohibited to:
- Amend, Modify or remove any notice in any document;
- Personal and non-commercial use of information;
- Post or upload information about
Ondoor to any other networked computer;
any amendments/additions/deletions to the existing documentation;
- Personal use of any content/image/information/design.
The company does not promote any
offensive or objectionable content and does not take responsibility of the
same. Users are allowed to report any usage of offensive content through the
processes mentioned in the following sections of this document.
Users agree that Kinscoappliances
has the complete authority to modify or delete, all or some parts of the
website. We hold the complete jurisdiction to waive of fees or offer discounts
to the ranges of products or locations at our own discretion.
This website shall only be used to
surf and order products, and goods for use by the customer. You hereby agree and
undertake not to host, display, upload, modify, publish, transmit, update or
share any information on this website in any manner which belongs to another
person and to which you do not have any right or which is grossly harmful, harassing,
blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive
of another’s privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or encouraging money laundering or gambling, or otherwise
unlawful in any manner whatever.
INTELLECTUAL PROPERTY POLICY
This website is the sole and
exclusive proprietary right of Kinscoappliances. All the intellectual property
with respect to the products, material, content, concept, and photographs are duly
protected by the relevant IPR laws and are exclusively owned by the company or
its subsidiaries or associate companies only. The website is protected under
the Copyright Act as applicable in India and also under the international
convention to which India is a signatory and thus has worldwide protection
under copyright laws in the concept, material, pictures, and any other data
available on this portal exclusively belonging to the company.
logos/trademarks/artist works or its service marks/names are trademarks owned
by the company. The user undertakes not to display/use the same in any manner
without the written prior permission of the company.
The user is advised not to misuse any
IP of the website, content or of the company in any manner whatsoever. Any
misuse by the user shall be construed to be a malafide infringement and the
company shall enforce its IP rights strictly against the user.
Any reference to names, marks,
products or services of third parties are merely advertisements or hyperlinks
solely provided for the purposes of user friendly customer interface as per the
requirements of the customer. They do not imply any company sponsorship,
affiliation or recommendation between the company and such third party.
PRODUCT INFORMATION LIABILITY
The images exhibited of the
products on the website or on the mobile application are only for the purposes
of representation and reference. The actual product might differ in its color,
appearance, or final packaging. The availability of the products shall be
determined only at the time when the actual order is being placed and after
confirmation of the delivery locations
The pictures and the colors of
the product as displayed on the website may differ from the actual product
The products and packaging as
exhibited on the website might vary with the details of the product delivered
to you with respect to the batch number, date of packing, and date of expiry as
these would vary so as to ensure quality products being delivered to the
In case the manufacturer changes
the packaging while retaining the quantity and contents, then again the product
as delivered shall vary in its look.
Thus, color variation, details of
label on the product, and packaging of change in bottle or box, or container
shall not amount to defect or deficiency in service.
The perishable products being
goods or products of daily needs have limited shelf life due to their
perishability and thus any grievance for those cannot be taken cognizance of by
the company if the same is not reported within a span of 24 hours from the time
the product was delivered to the customer.
The products shall be sold at the
Maximum Retail Price less as stated on the label of the packaging. The goods
will never be sold at a price higher than the MRP. As regards, the fruits and
vegetables, they shall be sold at the rate which is displayed at the time of
final ordering of the products. The prices of the perishable fruits and
vegetables might differ from the other sellers as they keep fluctuating on a
daily basis. The price charged as on the date of order and payment shall
prevail and not those as on the date of delivery. Rounding off of the bill
amount will be done to the nearest rupee. i.e. the fraction of 50 paisa and above shall
be rounded off to the next higher rupee and a fraction of less than 50 paise
shall be ignored.
DELIVERY POLICIES & PROCEDURE
The liability and responsibility
of delivery of the goods/services to the customer are sole of the Company. The
delivery jurisdiction and location shall be duly notified by the Company on its
website. The products would be delivered to you within the stipulated time.
However, the User agrees and understands that the company shall not be held
responsible in case the delay is due to circumstances that are beyond the
control of the company. Delivery is free for orders above Rs. 200/-.Delivery
charges of Rs. 41/- (Inclusive of Tax) will be charged for any order below Rs.
MODIFICATION AND CANCELLATION
Users can modify or cancel the
order anytime before they receive a notification that the product or order is
ready to be dispatched from the store or out for delivery. In case, the order
is modified the balance remittance is to be paid and in case the order is
canceled the Company shall refund the money to the User.
The order cannot be canceled once
it is notified that the same is out for delivery.
REPLACE AND REFUND POLICY
The Company is a user-friendly and
reliant portal. The company follows an ease of return and refund policy. Any
product purchased from the website or mobile application can be returned at the
time of delivery and the value of the said item will be reduced from the
customer bill there itself. In case of a latent defect identified by the user,
as a special case, a return and refund claim can be entertained by the company,
provided the same is reported by the customer within a period of One week from
the date of delivery at the company’s customer care.
The user can either report to
refund while going on the website or mobile application or call the call center. In
case the user does not want to order the replacement, the amount can be refunded by
the Company to the user within a period of 10 working days. However, the user
agrees to keep the product along with the invoice and packaging as it was
delivered, at the time of return. The user also warrants and agrees that it shall
return the products only to the duly authorized representative of the company
and receive the acknowledgment receipt for the returned product as well.
CUSTOMER OPINION AND FEEDBACK
The company works on the
principles of genuine feedback and improvement and thus encourages the opinion of
customers. The company has a policy of reporting all feedback on its website to
the senior-level officers, who make every effort to improvise on matters
within the ambit of the company.
All opinions, reviews, comments,
feedback, suggestions, ideas, and other submissions disclosed, submitted, or
offered on the Website or otherwise disclosed, submitted, or offered in
connection with the use of the Website or the mobile application (collectively, the
Comments) shall be and remain the property of the Company. Such disclosure,
submission, or offer of any Comments shall constitute an assignment to the
Company of all worldwide rights, titles, and interests in all copyrights and
other intellectual properties in the Comments.
Thus, the Company shall
exclusively own all such rights, titles, and interests in the Comments and shall
not be limited in any way in its use in any manner whatsoever whether commercial or otherwise.
The Company will be entitled to
reproduce, exhibit, use, disclose, modify, adapt, create derivative works from
any Comments, and publish, display and distribute any Comments submitted for
any purpose whatsoever without restriction and without compensating the user in
any way. The Company is and shall be under no obligation to:
(i) maintain any
Comments as confidential; or
(ii) pay compensation for any Comments; or
respond to any Comments.
You agree that any Comments submitted by you on the
including copyright, trademark, privacy or another personal or proprietary right (s), and will not cause injury to any person or entity. You further agree
that no Comments submitted by you on the Site will be or contain slanderous,
libelous or otherwise unlawful, threatening, abusive or obscene material, or
contain software viruses, political campaigning, commercial solicitation, chain
letters, mass mails or any form of ‘spam’.
The Company does reserve the right
(but assumes no obligation) to monitor, edit and/or remove any Comments
submitted on the Site. You hereby grant the Company the right to use names that
you submit in connection with any Comments.
You agree not to use a false email
address, impersonate any person or entity, or otherwise mislead as to the
origin of any Comments you submit. You are, and shall remain, responsible for
the content of any Comments you make and you agree to indemnify the Company and
its affiliates against all claims, loss and liabilities resulting from any
Comments you submit.
Further, any reliance placed on
Comments available on the Site from a third party shall be at your sole risk
Users may opt for the Cash on Delivery
option whereby the user shall make the payment to the company’s authorized
representative who shall be delivering the order. The user shall be given a
proper receipt as against the payment with the order.
The user is entitled to use his/her
credit/debit or any other payment card or online banking facility to make payment for goods ordered on the website or mobile application. The user understands
and agrees that the facilitation of payment through credit cards, debit cards, internet
banking, etc., are all processed through an outsourced third-party payment
processor. The usage of these gateways might require further acceptance
of certain terms and conditions between the user and them.
In the event of the use of a third-party
payment gateway, the company redirects the user to the said website and it does
not collect or access or store or process any information of the user relating
to the Credit Card, Debit Card, Net Banking, or any other financial information.
processing your payment.
The user agrees to indemnify and
hold the company harmless and its employees as well as representatives assign, and successors at all times against all or any claims, damages,
liabilities, costs and expenses including attorney’s fees caused by or arising
out of claims based upon the actions or omissions of the user. This clause
shall survive the termination or expiry of this user agreement as well.
This User Agreement is valid and
subsists till the time the user continues to use the website or mobile
application of the company. The user may discontinue any further use of the
website at any time. The company may also terminate this agreement with or
without notice and accordingly block the access of the user to the website or
mobile application. Such termination shall be without any liability to the
company. The user undertakes to destroy or delete all the material if any
downloaded from the website or mobile application of the company at the time of
discontinuation of its services.
In case a dispute arises
between the User and Company, both shall submit to the jurisdiction of a sole
arbitrator appointed by the company and under the provisions of the Arbitration and
Conciliation Act, 1996. The disputes shall be subject to the jurisdiction of
the courts at Sonepat, Haryana.
Any dispute arising out of or in
connection with this agreement between the store and the company shall be
resolved by referring the dispute to an arbitrator mutually appointed by both
the parties or in case of dispute as appointed by the Hon’ble High Court at
Sonepat, Haryana having jurisdiction over this agreement. The said arbitration
shall be in consonance with the provisions of the Arbitration and Conciliation
Act, 1996. The language of the arbitration shall be English and the place shall be
Sonepat, Haryana. This agreement shall be governed by the laws of India.